Replify supports public booking, manual scheduling, and AI-assisted booking with the same appointment types and availability rules.
Create an appointment type
Open Appointments and define the service name, duration, location or meeting method, eligible staff, assignment rule, confirmation preference, and customer instructions.
Configure real availability
Set staff working hours, buffers, minimum notice, maximum advance booking, and time zone. Add exceptions for holidays and known closures. Availability should represent time the team can genuinely honor.
Choose the booking path
- Share a public booking link when customers can select from open times.
- Schedule manually when a teammate is coordinating a specific customer.
- Enable AI-assisted booking when AI should collect the service and time preference and use approved availability.
Calendar integration
Google Calendar and Google Meet are optional. Connect the correct staff calendar, verify time zone behavior, and test create, update, cancellation, and conflict handling before relying on the sync.
Confirmations and reminders
Use instant confirmation only when the appointment does not require staff approval. When sending WhatsApp reminders, confirm customer consent and use an approved template when the messaging window requires it.
Test the complete lifecycle
Book, reschedule, cancel, and complete a test appointment. Confirm the Replify calendar, external calendar, customer message, assigned staff member, and customer record all reflect the same state.
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